FAQs

Who are FairSquare and what is the FairSquare Way?

FairSquare is the exciting new one-stop-website to buy and finance cars in the UK. The FairSquare Way is our promise to offer market-leading prices and finance on a wide range of cars. We offer complete simplicity and transparency, giving you all the information you need to help save time and make the car-buying process more informed, quicker and simpler.

You often see amazing offers on cars but then the finance offered might not be so attractive. We thought there must be a better way, a fairer way, that gives you a square deal. We provide a quick and completely unbiased view of your finance options using our unique non-impact soft-search process that provides you with all the information to help you get the car you want with the finance you want. A simple deal where you are in control every step of the way and in your own time. Welcome to FairSquare. We’re on your side to get you a fair deal all round.

How is FairSquare different?

We offer a number of features that make the finance experience with FairSquare different:

  • At-a-glance finance comparisons that you normally wouldn’t get from a dealer or finance broker
  • Mainly with a dealer, you get a “one size fits all” rate, but we can arrange suitable credits for any credit status
  • We have more scope to get you approved, as we have a wide range of credit options for all credit types available in our system to make you instant and informed offers
  • We take a below-market average commission, we are able to offer a fairer deal as that lower commission is reflected in the rates offered to you
  • We are not tied to any lender or type of finance
  • We do not take incentives, therefore do not offer any one lender or product over another.
  • Our only interest is finding the best fit for our customers’ circumstances and needs. We provide an easy-to-understand service where the car buyer is in control every step of the way and in their own time.

We’re on the car-buyer’s side to get a fair deal all round

Are you regulated?

Yes. We are regulated by the Financial Conduct Authority and have all the required FCA permissions in place.

How can you offer market-leading prices and finance?

We work with multiple dealer groups across the UK, and is consistent in sourcing all of our vehicles through these dedicated dealers. This ensures economies of scale and bulk-buying discounts (up to 35%) and the very best prices for our customers.

We have one of the industry’s broadest panel of lenders that support a wide-range of borrowing types. We are not incentivised to work with particular lenders, so using our unique finance search tool we are able to offer completely non-biased, finance offers to suit all kinds of credit and budget profiles.

Our entire platform is online, so we don’t have the overhead costs of a high-street dealership and that means a better deal for you.

How are you different from other online car buying sites like Carwow, Carspring etc.?

The FairSquare customer journey is the key difference. Other online car buying sites offer only part of the journey – effectively car selection and an indicative price, therefore the customer must visit the dealer and negotiate the finance terms separately. FairSquare is different because it is a one-stop-website, from initial search to transaction completion and home delivery. Our customers need never step outside their front door.

Secondly, we have developed a unique zero-impact soft search process for checking creditworthiness from one of the industry’s broadest panel of lenders. Our finance search tool is a major differentiator, offering unbiased (we are 100% independent of any finance/lender or car brand), multiple market offerings across credit and budget profiles – giving the customer a completely unbiased view of their credit worthiness.

Thirdly, we believe the FairSquare customer experience to be the simplest and most efficient on the market, with the best outcome for the customer as the result. FairSquare always offers simple explanations of the most commonly used products available in the market for car purchase, using language you can understand.

Next, FairSquare is not an auction site. FairSquare deals with multiple dealer groups across the UK, and is consistent in sourcing all of its vehicles through these dedicated dealers, ensuring economies of scale and bulk-buying discounts for our customers.

We believe all this puts our customers in control, with complete transparency and choice, delivering personal power to purchase from the very outset.

FairSquare offers new and used cars and finance, in what we believe is the most competitive and fair package in the UK market, all in one place.

You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations.

What is a soft and hard search, and what are the differences?

A ‘hard’ search leaves a footprint on your credit profile, whereby a ‘soft’ search does not.  Therefore a ‘soft’ search is ‘zero impact’, and a hard search, especially where multiple searches/credit requests are applied for, can have a detrimental impact on your credit score.

What if I have poor credit score?

We have one of the industry’s broadest panel of lenders, so even if your credit score is poor we may be able to match you and your unique circumstances to the most suitable lender. However, we cannot guarantee approval for everyone.

Do I have to put down a deposit?

Yes, there is a £200 deposit required. However, most lenders will require a larger deposit than this for you to secure finance offers. On the website during the application process we indicate how many more lenders you may secure offers from if you were to increase your deposit amount. Your chosen additional deposit amount will be payable at the point you sign your finance agreement.

Are there any hidden costs?

Absolutely none. All our lender offers together with all fees where relevant are clearly displayed before you go ahead and complete any application. There are no hidden extras.

What about Road Tax?

Your vehicle will always arrive with road tax. New cars come with 12 months and used cars with 6 months.

Do all cars come with an MOT?

Yes, where necessary they do. All new cars do not need an MOT for 3 years. When you purchase a used car over 3 years old through FairSquare it will always be supplied with a minimum 6 month MOT.

Where do you get your cars from?  

FairSquare has access to thousands of new and used cars across the UK through our large network of dealer groups. This allows you to have access to a much wider range and choice of both cars and finance offers from the comfort of your own home.

Can I part exchange or trade in my existing car? 

We recognise the importance of trade-in and we are developing a market-leading online trade-in service, which is coming soon.

My existing car is already on finance. If I want to change it, what do I do?

If you have an existing finance agreement, you should speak to your existing provider and ask for a settlement quotation. This will inform you of the amount required to settle your agreement.

How much can I borrow?  

We have a lender panel that can finance from £5,000 to £60,000.

We are working with our lenders to finance cars over £60,000 and will be able to offer this soon

What if you don’t have the car I want in stock? 

Subject to certain criteria we put in place to protect you, it may be possible for you to use FairSquare finance to purchase a vehicle from somewhere else.

What about warranties?

All our new cars come with exactly the same manufacturer-provided warranty you’d get if you purchased the car in a dealership.

All our used cars come with a minimum six-month warranty as standard.

Are used cars quality checked before you sell them?

Yes, all our vehicles undergo comprehensive and market-leading pre-delivery inspection and checks.

Do you offer a delivery service?

Yes, your chosen vehicle will be delivered straight to your home address completely free of charge.

Once all application documents have been completed, one of our customer service agents will call you to arrange the delivery of your car. 

What happens if I change my mind?

We offer you a 14-day right to cancel and withdraw.

FairSquare is one of the few UK car supply/credit platforms that offers a right to withdraw and a right to cancel. Once the car has been purchased, most dealers will only offer right to withdraw from the finance deal, which means you are still obligated to purchase the car even if you withdraw from the finance agreement. The FairSquare 14-day money back guarantee allows you to withdraw from the finance agreement and cancel the car purchase, meaning you have more freedom to walk away from a deal you aren’t comfortable with.

Can I call and speak to someone if I need help?

Yes, our dedicated customer service agents are available to help with you any questions and talk to you through the journey. Please find our contact details here.

Legal disclaimer: FairSquare Europe Limited is a company incorporated in England & Wales (Reg No: 08023305). and having its Registered office address at 3 Brindley Place, Birmingham, B1 2JB. FairSquare Europe Limited is authorised and regulated by the Financial Conduct Authority for credit-related regulated activities, Firm Reference Number 715086

We act as a credit broker not a lender. Fairsquare shall act independently in sourcing credit from our panel of funders.

As a credit intermediary, we maintain a panel of Lenders who are reputable and experienced in the motor finance industry and consumer credit sector and offer products and services to suit a variety of credit strengths.

FairSquare is committed to ensuring that applications for credit to finance your car are placed with the most appropriate funder for a transaction. As we act as a credit broker, we will receive a fixed commission for introducing you to a finance provider, any such amount a lender pays us will not affect the interest rate you pay under your finance agreement, all of which are set by the lender concerned.

Finance is subject to status. Applicants must be 18 or over.