Who are FairSquare and what is the FairSquare Way?
FairSquare is the exciting new
one-stop-website to buy and finance cars in the UK. The FairSquare Way is our
promise to offer market-leading prices and finance on a wide range of cars. We
offer complete simplicity and transparency, giving you all the information you
need to help save time and make the car-buying process more informed, quicker
You often see amazing
offers on cars but then the finance offered might not be so attractive. We
thought there must be a better way, a fairer way, that gives you a square deal.
We provide a quick and completely unbiased view of your finance options using
our unique non-impact soft-search process that provides you with all the
information to help you get the car you want with the finance you want. A simple
deal where you are in control every step of the way and in your own time.
Welcome to FairSquare. We’re on your side to get you a fair deal all round.
How is FairSquare different?
We offer a number of features that make the finance
experience with FairSquare different:
- At-a-glance finance comparisons that you normally
wouldn’t get from a dealer or finance broker
- Mainly with a dealer, you get a “one size fits all”
rate, but we can arrange suitable credits for any credit status
- We have more scope to get you approved, as we have a
wide range of credit options for all credit types available in our
system to make you instant and informed offers
- We take a below-market average commission, we are
able to offer a fairer deal as that lower commission is reflected in the
rates offered to you
- We are not tied to any lender or type of finance
- We do not take incentives, therefore do not offer any
one lender or product over another.
- Our only interest is finding the best fit for our
customers’ circumstances and needs. We provide an easy-to-understand
service where the car buyer is in control every step of the way and in
their own time.
We’re on the car-buyer’s side to get a fair deal all round
Are you regulated?
Yes. We are regulated by the Financial Conduct Authority
and have all the required FCA permissions in place.
How can you offer market-leading prices and finance?
We work with multiple dealer groups across the UK, and is
consistent in sourcing all of our vehicles through these dedicated dealers.
This ensures economies of scale and bulk-buying discounts (up to 35%) and
the very best prices for our customers.
We have one of the industry’s broadest panel of lenders
that support a wide-range of borrowing types. We are not incentivised to
work with particular lenders, so using our unique finance search tool we are
able to offer completely non-biased, finance offers to suit all kinds of
credit and budget profiles.
Our entire platform is online, so we don’t have the
overhead costs of a high-street dealership and that means a better deal for
How are you different from other online car buying sites like Carwow, Carspring
The FairSquare customer journey is the key difference.
Other online car buying sites offer only part of the journey – effectively
car selection and an indicative price, therefore the customer must visit the
dealer and negotiate the finance terms separately. FairSquare is different
because it is a one-stop-website, from initial search to transaction
completion and home delivery. Our customers need never step outside their
Secondly, we have developed a unique zero-impact soft
search process for checking creditworthiness from one of the industry’s
broadest panel of lenders. Our finance search tool is a major
differentiator, offering unbiased (we are 100% independent of any
finance/lender or car brand), multiple market offerings across credit and
budget profiles – giving the customer a completely unbiased view of their
Thirdly, we believe the FairSquare customer experience to
be the simplest and most efficient on the market, with the best outcome for
the customer as the result. FairSquare always offers simple explanations of
the most commonly used products available in the market for car purchase,
using language you can understand.
Next, FairSquare is not an auction site. FairSquare deals
with multiple dealer groups across the UK, and is consistent in sourcing all
of its vehicles through these dedicated dealers, ensuring economies of scale
and bulk-buying discounts for our customers.
We believe all this puts our customers in control, with
complete transparency and choice, delivering personal power to purchase from
the very outset.
FairSquare offers new and used cars and finance, in what
we believe is the most competitive and fair package in the UK market, all in
You may be able to obtain finance for your purchase from
other lenders and you are encouraged to seek alternative quotations.
What is a soft and hard search, and what are the differences?
A ‘hard’ search leaves a footprint on your credit profile,
whereby a ‘soft’ search does not. Therefore a ‘soft’ search is ‘zero
impact’, and a hard search, especially where multiple searches/credit
requests are applied for, can have a detrimental impact on your credit
What if I have poor credit score?
We have one of the industry’s broadest panel of lenders,
so even if your credit score is poor we may be able to match you and your
unique circumstances to the most suitable lender. However, we cannot
guarantee approval for everyone.
Do I have to put down a deposit?
Yes, there is a £200 deposit required. However, most
lenders will require a larger deposit than this for you to secure finance
offers. On the website during the application process we indicate how many
more lenders you may secure offers from if you were to increase your deposit
amount. Your chosen additional deposit amount will be payable at the point
you sign your finance agreement.
Are there any hidden costs?
Absolutely none. All our lender offers together with all fees where relevant are
clearly displayed before you go ahead and complete any application. There are no
What about Road Tax?
Your vehicle will always arrive with road tax, you will be advised of the amount to pay when completing your vehicle order . New cars come with 12 months and used cars with 6 months.
Do all cars come with an MOT?
Yes, where necessary they do. All new cars do not need an
MOT for 3 years. When you purchase a used car over 3 years old through
FairSquare it will always be supplied with a minimum 6 month MOT.
Where do you get your cars from?
FairSquare has access to thousands of new and used cars across the UK through
our large network of dealer groups. This allows you to have access to a much
wider range and choice of both cars and finance offers from the comfort of your
Can I part exchange or trade in my existing car?
We recognise the importance of trade-in and we are
developing a market-leading online trade-in service, which is coming soon.
My existing car is already on finance. If I want to change it, what do I do?
If you have an existing finance agreement, you should
speak to your existing provider and ask for a settlement quotation. This
will inform you of the amount required to settle your agreement.
How much can I borrow?
We have a lender panel that can finance from £5,000 to
We are working with our lenders to finance cars over
£60,000 and will be able to offer this soon
What if you don’t have the car I want in stock?
Subject to certain criteria we put in place to protect
you, it may be possible for you to use FairSquare finance to purchase a
vehicle from somewhere else.
What about warranties?
All our new cars come with exactly the same
manufacturer-provided warranty you’d get if you purchased the car in a
All our used cars come with a minimum six-month warranty
Are used cars quality checked before you sell them?
Yes, all our vehicles undergo comprehensive and
market-leading pre-delivery inspection and checks.
Do you offer a delivery service?
Yes, your chosen vehicle will be delivered straight to your home address completely free of charge *(Not available in Northern Ireland). *up to 75 miles from supplier location, thereafter charged at £1.25 per mile
Once all application documents have been completed, one of our customer service agents will call you to arrange the delivery of your car.
What happens if I change my mind?
We offer you a 14-day right to cancel and withdraw.
FairSquare is one of the few UK car supply/credit
platforms that offers a right to withdraw and a right to cancel. Once the car has been
purchased, most dealers will only offer right to withdraw from the finance
deal, which means you are still obligated to purchase the car even if you
withdraw from the finance agreement. The FairSquare 14-day money back
guarantee allows you to withdraw from the finance agreement and
cancel the car purchase, meaning you have more freedom to walk away from a
deal you aren’t comfortable with. *Delivery costs are not refundable.
Can I call and speak to someone if I need help?
Yes, our dedicated customer service agents are available
to help with you any questions and talk to you through the journey. Please
call us on 0345 003 0008.